Refund policy
We want you to love what you ordered, and when something isn’t right, here’s exactly how returns work. These terms apply to everything we sell, supplements and apparel alike.
Items purchased from NEWMILE’s official site may be returned within 15 days of delivery. Purchases from third-party retailers are NOT eligible for return or refund through NEWMILE, contact the retailer you bought from.
STORE CREDIT: the $8.95 processing & restocking fee is WAIVED, and your credit is available to use the same day it’s issued. ORIGINAL PAYMENT METHOD: a $8.95 processing & restocking fee applies per return.
If your return is approved, the cost of the return shipping label is deducted from your refund amount. If a return is not approved, the customer is responsible for the shipping cost to have the item sent back to them. Original shipping charges are non-refundable unless the return is our error.
Navigate to the profile you set up when purchasing through NEWMILE, the account icon in the top right corner of the site (on mobile, it’s in the menu, tap the three lines in the top left corner). Tap it and log in if you aren’t already, head to Returns, fill out the return form, and hit Submit. Response times vary and approval of a return shipping label can take up to 48 hours, that wait doesn’t count against your window. As long as you submit within 15 days of your delivery date, you’re covered.
Returns are inspected and processed within 3 business days of arriving at our warehouse. Once approved, store credit issues same day; refunds to your original payment method are initiated after review and can take up to 14 days or longer to appear depending on your payment provider, timing on their end is out of our control.
Store credit arrives by email and can be used instantly on future purchases. Credits issued before 5:00 PM Central Standard Time are available the same day, or after hours whenever an agent is available to process it. Store credits expire 5 years from the date of issue.
Products must arrive unopened, with seals intact, in original packaging. Apparel must be unworn with tags attached. Items returned opened, worn, damaged by the customer, or outside the 15-day window are not eligible, these items will be shipped back to you, and the return shipping charge will be applied. Opened supplements can never be restocked or resold, so please double-check eligibility before sending anything back.
Items purchased on sale or with a discount code are FINAL SALE and cannot be returned or refunded.
Wrong item, defective product, or damaged on arrival? That’s ours to fix, replacement or full refund to your original payment method with NO processing fee. Every claim must first be reviewed and approved by a NEWMILE representative, email us a photo and your order number within 14 days of delivery to start it. Once approved, the item must be returned to us before a replacement or refund is issued; in these cases return shipping is on us and is NOT deducted from your refund. Claims made without returning the product, or products that come back not matching the reported issue, will not be refunded or replaced.
Packages lost or stolen in or after transit must be claimed with the shipping carrier, once a package leaves our warehouse we have no control over its handling, and NEWMILE is not responsible for carrier loss or theft.
Bundles can be returned in full or per product, under the same rules and fees as any other return. If you keep part of a bundle, the bundle discount is recalculated on what you keep and the difference is what gets refunded. We do not offer product swaps or exchanges on bundles — return the item you don’t want and place a new order for the one you do.
We do not currently offer exchanges. If you’d like a different flavor, format, size, or color, return the unopened or unworn item under the terms above and place a new order.
Cancel, pause, or skip anytime from your account, as long as it’s before the renewal charges, nothing further ships or bills. Once a renewal has been charged and shipped, that order follows the standard return policy above.
NEWMILE reserves the right to deny any return or refund, in whole or in part, at our sole discretion. Customer profiles showing excessive or a pattern of returns and refunds will be flagged and may lose return privileges going forward.
Chargebacks are taken seriously. If an order is charged back rather than resolved through our support team, NEWMILE may, at our sole discretion, permanently suspend the associated customer account.