Cancellation policy

NEWMILE Cancellation Policy

Certain products at NEWMILE may be offered as subscriptions or pre-orders. This policy explains how you can change or cancel these purchases.

Subscriptions

When you purchase a NEWMILE subscription, you’ll receive recurring deliveries at the frequency you select at checkout, such as every 1, 2, or 3 months.

Your payment information is stored securely by our payment provider. By purchasing a subscription, you authorize recurring charges for your selected products, plus any applicable taxes and shipping charges, according to the terms shown at checkout. Your subscription continues automatically until you cancel it.

You can pause, skip a delivery, or cancel your subscription using the “Manage your subscription” link in your subscription emails. For help changing your products or delivery frequency, contact support@newmileshop.com.

To prevent your next recurring charge, cancel or make changes before your next scheduled billing date. Canceling your subscription stops future renewals but does not automatically cancel or refund an order that has already been charged.

If you need help with an order that has already been charged, contact us as soon as possible. Please see our Returns & Refunds Policy for return eligibility and refund details.

Pre-orders

If NEWMILE offers a product for pre-order, you are purchasing an item before it is available for shipment. Payment may be collected in full, as a partial deposit, or at a later date. The payment terms and any estimated shipping timeframe will be provided before you complete your purchase.

If payment is deferred or collected only in part, your payment method may be securely stored and charged for the remaining balance according to the terms disclosed at checkout.

You can cancel a partially paid pre-order that has not yet been fulfilled by contacting support@newmileshop.com with your order number. Any payment collected for the canceled pre-order will be refunded to your original payment method.

Once a pre-order has been fulfilled, it can no longer be canceled. You may request a return or refund subject to our Returns & Refunds Policy.

Contact Us

For help managing a subscription or canceling a pre-order, email support@newmileshop.com. Please include your order number or the email address associated with your purchase.