Terms of service
This website is operated by NEWMILE. Throughout the site, the terms “we”, “us” and “our” refer to NEWMILE. We offer this website, including all information, tools, and services available from it, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including the additional policies referenced herein (Privacy Policy, Shipping & Returns). These terms apply to all users of the site, browsers, customers, and contributors of content. Our store is hosted on Shopify Inc., which provides the e-commerce platform and secure checkout that allow us to sell our products to you. Any new features, tools, or products added to the store are also subject to these terms.
By agreeing to these terms you represent that you are at least the age of majority in your state of residence (and at least 18 to purchase supplements). You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service. You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these terms may result in immediate termination of your access to the Service.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment card information) may be transferred unencrypted across networks and adapted to technical requirements of connecting networks or devices; payment card information is always encrypted in transit and handled by Shopify’s PCI-compliant checkout, we never see or store your card number. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us. Headings are for convenience only and do not limit these terms.
Our products are dietary supplements, not medicine. Statements on this site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Nothing on this site, including quiz results, stack recommendations, the assistant, and pairing guidance, is medical advice, creates any professional relationship, or substitutes for advice from your physician.
Consult your physician before use if you are pregnant, nursing, under 18, have a medical condition, or take medication. Stop use and consult a doctor if adverse reactions occur. Keep out of reach of children. Read every label before use, you are solely responsible for checking ingredients against your own allergies, conditions, and medications. By purchasing or using any NEWMILE product you knowingly and voluntarily assume all risk associated with its use, misuse, or inability to use, including adverse reactions, interactions, and failure to achieve any particular result. Individual results vary; no result is guaranteed or implied. If the information on this site ever differs from the physical label, the label controls.
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more complete or timely sources. Any reliance on material on this site is at your own risk. This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to the site.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance, except that material changes affecting an active subscription will be communicated before your next renewal.
Carts are limited to 50 items per order. That can be 50 of a single product, or any mix of products totalling 50 items. An order above that limit cannot be completed at checkout, so it will need to be split into separate orders.
Certain products may be available exclusively online and may have limited quantities; returns and exchanges follow our Refund & Returns policy. We have made every effort to display our products’ colors and images accurately, but we cannot guarantee your screen’s display is exact. We may reformulate products, limit quantities, restrict sales to any person or region, or discontinue any product at any time at our sole discretion. The version shipped is the version sold. Any offer made on this site is void where prohibited.
We reserve the right to refuse or cancel any order, and to limit quantities purchased per person, household, or order, including orders that appear to be placed by resellers or distributors. If we change or cancel an order we will attempt to notify you via the contact details provided at purchase. You agree to provide current, complete, and accurate purchase and account information and to promptly update it so we can complete your transactions and reach you when needed.
Subscriptions renew automatically at your chosen cadence (30, 60, or 90 days) at the then-current price until you cancel. You authorize us to charge your saved payment method for each renewal. You can skip, pause, swap, or cancel anytime from your account, cancellation takes effect immediately for any renewal that hasn’t yet charged. Subscription discounts apply only while the subscription is active.
Occasionally information on the site may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders (including after you’ve submitted an order) if any information is inaccurate, without prior notice, with a full refund of anything charged. Promotions can’t be combined unless stated.
We may provide access to third-party tools which we neither monitor nor control. You acknowledge that we provide such tools “as is” and “as available” without warranties of any kind, and we have no liability arising from your use of them. Use of optional tools is at your own risk, and you should review the relevant third party’s terms.
Certain content and services available via our Service may include materials from third parties, and links on this site may direct you to third-party websites not affiliated with us, including Shopify checkout and payment processors. We are not responsible for examining or evaluating their content or accuracy and have no liability for third-party materials, websites, or transactions. Review their policies before engaging, and direct complaints about third-party products to the third party.
If you send us submissions or creative ideas, suggestions, reviews, photos, or other materials (“comments”), requested or not, you agree we may, without restriction or compensation, edit, copy, publish, distribute, translate, and otherwise use them in any medium, and you confirm they are yours to give. We are under no obligation to keep comments confidential or respond to them. We may (but are not obligated to) remove content we determine is unlawful, offensive, defamatory, or infringing. You may not use a false email address or impersonate anyone; you are solely responsible for the accuracy of your comments.
Your submission of personal information through the store is governed by our Privacy Policy.
In addition to other prohibitions in these terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, or laws; (d) to infringe our intellectual-property rights or those of others; (e) to harass, abuse, defame, or discriminate; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.
Everything on this site and everything NEWMILE, including our formulas and formulations, supplement names, product designs, packaging and labels, apparel, logos, the NEWMILE name and marks, photography, renders, copy, quiz logic, stacking methodology, and site design and code, is our exclusive property, protected by copyright, trademark, and other IP laws. No part may be copied, reproduced, republished, sold, or used to create derivative or competing products without our prior written permission. We grant you a personal, non-exclusive, revocable license to browse the site for shopping with us; it transfers no ownership and ends if you violate these terms.
If you are subject to drug testing by any athletic body, employer, or military branch, you are solely responsible for verifying every ingredient against your organization’s banned-substance list before use. NEWMILE is not liable for any positive test, suspension, or related consequence.
Some products may contain substances known to the State of California to cause cancer, birth defects, or other reproductive harm at trace levels that occur naturally in botanical ingredients. Where required, products sold to California carry the applicable notice.
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that results obtained from the Service will be accurate or reliable. You agree that we may remove the Service for indefinite periods or cancel it at any time without notice. Your use of the Service is at your sole risk. The Service and all products delivered through it are (except as expressly stated by us) provided “as is” and “as available,” without any warranties or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall NEWMILE, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any product, even if advised of the possibility. Our total liability for any claim is limited to the amount you paid for the product or order at issue. In jurisdictions that do not allow these exclusions, our liability is limited to the maximum extent permitted by law.
To the maximum extent permitted by law, you release and hold harmless NEWMILE, a Central Resources United company, and its parents, subsidiaries, affiliates, officers, directors, employees, contractors, and agents from any and all claims, demands, damages, injuries, losses, costs, and causes of action of every kind, known or unknown, arising from or connected to your purchase or use of any product, tool, recommendation, or content. Where an order is wrong on OUR end, wrong item, defective product, our shipping error, we will make it right per our Refund & Returns policy.
You agree to indemnify, defend, and hold harmless NEWMILE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Contact us before disputing a charge, most issues are resolved within one business day. Chargebacks filed on orders that tracking shows delivered, or on subscriptions cancelled after renewal per these terms, may be contested with full evidence, and accounts associated with fraudulent disputes may be closed and future orders refused.
PLEASE READ CAREFULLY. We’d rather fix a problem than fight about it, before filing any claim you agree to give us written notice and 60 days to resolve it informally. Except for small-claims matters and either party’s right to seek injunctive relief for IP violations, ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS, THE SITE, OR ANY PURCHASE SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING INDIVIDUAL ARBITRATION administered under the Commercial Arbitration Rules of the American Arbitration Association, and not in court. Arbitration will be seated in Oklahoma or, at your election, conducted by telephone, video, or on written submissions. The arbitrator’s decision is final and binding, with judgment enterable in any court of competent jurisdiction. Each party bears its share of arbitration fees unless the arbitrator orders otherwise; the arbitrator may award attorneys’ fees only where authorized by statute or contract and has no authority to award punitive damages. You may opt out of arbitration by written notice within 30 days of first accepting these terms.
You and NEWMILE each agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims. Both parties waive the right to a trial by jury to the fullest extent permitted by law. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and all remaining claims are arbitrated.
To the fullest extent permitted by law, any claim arising out of or relating to these terms, the site, or any purchase must be brought within ONE (1) YEAR after the claim accrues, or it is permanently barred, notwithstanding any longer statute of limitations that might otherwise apply.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Oklahoma, without regard to conflict-of-law rules. You agree that the state and federal courts located in Oklahoma have exclusive jurisdiction over any claim not subject to arbitration.
If any provision of these terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, the unenforceable portion shall be deemed severed, and the remaining provisions stay in full force and effect.
The obligations and liabilities of the parties incurred prior to termination survive termination for all purposes, including sections on intellectual property, assumption of risk, releases, liability limits, indemnification, and dispute resolution. These terms are effective unless and until terminated by you or us. You may terminate them at any time by ceasing to use the site. If we suspect you have failed to comply with any term, we may terminate this agreement at any time without notice, and you remain liable for all amounts due through the date of termination.
Our failure to exercise or enforce any right or provision of these terms is not a waiver of it. These terms and the policies posted on this site constitute the entire agreement between you and us, superseding any prior agreements, communications, or proposals, oral or written. Any ambiguities shall not be construed against the drafting party. You may not assign these terms; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
By using the site you consent to receive notices, disclosures, and agreements from us electronically, and you agree that your electronic assent (clicks, checkboxes, order placement) has the same legal effect as a physical signature. By creating an account or placing an order you consent to transactional emails; marketing emails are opt-in and every one includes an unsubscribe link.
If we offer a mobile messaging program and you opt in, you agree to receive recurring autodialed marketing texts at the number you provided; consent is not a condition of purchase. Message and data rates may apply and frequency varies. Reply STOP to any message to opt out (you may receive one confirmation text) or HELP for support, these keywords are the only reliable opt-out method, and altered wording may not be recognized. You must be 18 or older, have a two-way-messaging device on a participating carrier, and not send prohibited content. Carriers are not liable for delayed or undelivered messages, and the program is offered “as is.” Disputes related to the messaging program are resolved by the same individual arbitration terms above.
NEWMILE is not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, labor disputes, carrier failures, supply-chain disruption, government action, war, terrorism, or utility and internet outages.
You can review the most current version of these terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the site following the posting of changes constitutes acceptance of those changes; for subscriptions, material changes take effect at your next renewal.
Questions about these Terms of Service should be sent to support@newmileshop.com, or through the Contact page on this site.