Shipping policy
Orders are prepared and shipped from our USA fulfillment center typically within 1–3 business days, up to 5 during peak periods (weekends and holidays begin processing the next business day). Standard delivery takes 3–5 business days once shipped; you’ll get tracking by email the moment your order leaves the dock.
Shipping is free on all orders over $99. Orders under $99 ship at the flat rate shown at checkout.
Supplements and NEWMILE apparel ship from separate warehouses. Apparel is made to order and typically takes 1– 3 business days in production before it ships. If your order has both, it will arrive as separate packages — each with its own tracking — and they may land on different days.
Subscription orders ship automatically on your chosen cadence (every 30, 60, or 90 days). We email you 3 days before each renewal so you can skip, swap, or reschedule first.
We currently ship within the contiguous United States. Shipping to Alaska, Hawaii, and US territories is not available at this time. We do not ship internationally, to freight forwarders, or to re-shippers; orders addressed to them may be cancelled and refunded.
You’re responsible for entering a correct, complete shipping address. Addresses cannot be changed after an order is placed — if you entered yours incorrectly, reach out to support right away so we can find the best route forward. If a package is returned to us as undeliverable, we’ll refund the products (not the original shipping) or reship at cost — your choice.
Title to the products and all risk of loss or damage passes to you the moment we hand your package to the carrier. From that point, the shipment is the property and responsibility of the carrier and the addressee.
NEWMILE, a Central Resources United company, does not own, operate, or control any shipping carrier and accepts NO responsibility or liability for packages that are lost, stolen, delayed, damaged, or mishandled in transit or after the carrier marks them delivered. Delivery confirmation from the carrier is conclusive proof of delivery. Claims for transit loss or damage lie against the carrier, and you agree to pursue them with the carrier first.
If a product arrives damaged or defective, we’ll help you sort it out. Photo evidence is required — send clear photos of both the product AND the package it arrived in, since the packaging tells us whether the damage happened with the carrier in transit or is a manufacturing defect. Once we’ve received your request and photos, we’ll review the case and respond within 24–48 hours — a replacement ships only after approval by a NEWMILE representative.
Some formulas (gummies, certain softgels) can be affected by extreme heat in transit. In summer months we may ship these early in the week to avoid weekend warehouse layovers. Product melted on arrival is covered, photo within 14 days and we replace it free.
Anything unclear about shipping or your delivery? Reach out through the Contact page — include your order number and we’ll get back to you within 24–48 hours. We may update this policy from time to time; the version posted here always applies.